Privacy Policy

Our website address is: https://cloudwellhealth.com
What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms & Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

HEALTH INFORMATION PRIVACY POLICY

Last updated: July 30, 2019

Overview

State laws and US federal law govern how WePrescribe Inc. A Delaware Professional Corporation can use and disclose health information that ‘individually identifies’ you. This information is called ‘protected health information’ or ‘PHI’. We collect PHI when you use our App and Website and when you communicate with us. State law and US federal law specify the rights you have over your PHI. This Privacy Policy helps you understand a) how we’ll use and share your PHI, b) what rights you have over your PHI and how to exercise your rights, c) what to do if you think we’re not complying with our legal obligations, and d) what other information we collect and share when you use the mobile application (‘the App’) or Website. If you have any questions, please send us a message through the App or Website or call us at 808-468-6728 during business hours, Monday to Friday. Our normal business hours are 8:00am to 5:00pm Pacific Time Monday to Friday.

How we use and disclose your PHI

We use and disclose your PHI to provide you with care, to run our healthcare operations, to take payment and to comply with state and US federal regulations. We implement a range of technical, administrative and physical safeguards to protect your PHI. We use your email address to send you a range of different types of emails, including emails that alert you that there is a message waiting for you in the App or Website, to send you emails asking for feedback on your experience of using the service, and to send you emails if you create an account but fail to complete a visit. We will send you marketing emails to notify you of the services we provide. We will share your email and first name with third party email platforms to enable us to send you emails. We use your telephone number to call you if we have any questions, to leave you voice messages if you don’t answer the telephone when we call you, and to call you to ask for feedback on your experience of using the service. We also use your telephone number to send you SMS/text message notifications. We may send you SMS notifications to update you on the progress of your visit. To provide treatment and to run our healthcare operations and to take payment we share your PHI with selected organizations that provide us with services. As examples, we share your PHI with organizations that help us run and maintain the technology and security infrastructure that supports the App and Website and the care we provide. We also may share your health information with medical staff who help ensure that we are providing a service that meets the appropriate standard of care. We share your PHI and card details with our trusted online payment processors. If you choose to save your payment details to make future payments easier, our trusted payment provider will store them on our behalf. We share your PHI with the pharmacy if we give you a prescription and with intermediaries who enable us to send prescriptions electronically. If you request that we organize for a third party mail order pharmacy to deliver your medicines, then we will share your PHI with and send your prescription to one or more mail order pharmacies so that there is flexibility in terms of which pharmacy mails your first deliver and which pharmacy mails any subsequent deliveries. We share your telephone number with the company that helps us send SMS/text messages. If we need to telephone you then we share your telephone number with our telecommunication provider. We store information you provide us with whether you complete a visit or whether you do not complete a visit. We take the same precautions over your data regardless of whether you complete a visit. We do not record video visits between our patients and our doctors. We may, however, capture a still image from the video and store that image in your medical record. We may use your PHI to tell you about health-related products and services. We may share your PHI with a third party if we merge, are acquired or undergo an asset sale. Wherever possible we strive to make sure that any third parties with whom we share your PHI are legally bound by the restrictions of this Privacy Policy. Owing to federal and state privacy laws we are generally unable to delete information from your medical record. At your request we can de-activate your secure account so that you and others can no longer access it with your username and password.

Other information we collect

Separate to the health information we collect, we collect technical information about how you use our App and Website. We use this information to help us improve the overall quality of the App and Website, improve the service we provide, and improve our advertising and marketing campaigns. Technical information we collect and may share includes information about your mobile device or computer, including but not limited to unique device identifiers and the operating system and browser you use, and information about when and how you use the App or Website, including specific pages you visit, and information about your general location when you use the App and Website, including but not limited to your internet protocol address and MAC address. We use 3rd party vendor re-marketing tracking cookies, including the Google Adwords and Facebook tracking cookies. This means we will continue to show ads to you across the internet. The third-party vendors will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors, including Google and Facebook, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service. We do not respond to ‘do not track’ signals in your browser. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Risk of sending unencrypted emails

The emails we send you are not secure because they are unencrypted. Other people may be able to read and forward the emails we send you and the emails you send us. Emails we send you may include a wide range of identifiers that include but aren’t limited to your name, your email address, your visit number, your patient number, the date you used our service etc. When you create an account on the App or Website we ask you to give us your email address. We send an email to the email address you give us. If you give us an incorrect email address we will unknowingly send an email to the wrong person.

Risk of sending unencrypted SMS/text messages

The SMS/text messages we send you are not secure because they are unencrypted. Other people may be able to read and SMS/text messages we send you and any SMS/text messages you send us. SMS/text messages we send you will include your telephone number. It will be clear that SMS/text messages we send you have come from Lemonaid.

Risk of storing PHI on your mobile

When you use the App or Website there is a risk that your PHI will be stored unencrypted on your mobile. We take a variety of technical safeguards to make sure that your PHI does not leak onto your mobile but we cannot guarantee that these safeguards work.

Risk of our systems getting hacked and compromised

Numerous administrative, technical and physical safeguards are in place to look after the PHI that held electronically on servers. But despite these safeguards, no system is full-proof and it cannot guarantee that the systems and your PHI will not be hacked or otherwise compromised by unauthorized third parties.

The rights you have over your PHI

Right to obtain a copy of your medical record. We are allowed to charge you a fee if we think it’s appropriate. Right to request that we limit how we use and share your PHI. There may be occasions when we cannot agree to your request. Right to request that we change or update information held in your medical record.There may be occasions when we cannot agree to your request. Right to request how we send you PHI. The electronic nature of our service limits our ability to agree to such requests. Right to an accounting of the disclosure of your PHI. You are entitled to one ‘disclosure accounting’ in a 12 month period at no charge. An accounting does not include disclosures to carry out treatment, healthcare operations or payment. We are allowed to charge a fee for any additional accounting in a 12 month period. Right to a paper copy of this Privacy Policy. The electronic nature of our service limits our ability to agree to such requests. How to contact WePrescribe to Use your Rights Please write to us at: The Privacy Officer, WePrescribe Inc, 1110 Nuuanu Ave, # A1-298, Honolulu , HI, 96817 How to complain To submit a complaint to WePrescribe you need to submit your complaint in writing to: The Privacy Officer, WePrescribe Inc, 1110 Nuuanu Ave, # A1-298, Honolulu , HI, 96817

In addition you can complain to: Secretary of the U.S. Department of Health and Human Services Office of Civil Rights Attention: Regional Manager 50 United Nations Plaza, Room 322 San Francisco, California 94102 For additional information, call (800) 368-1019 or U.S Office of Civil Rights (866) 627-7748 (Voice) or (866) 788-4989 (TTY) No retaliation We will not retaliate against you for filing a complaint. Effective date This Notice is effective dated June 30th, 2019. Changes to this Notice If we change the terms of this Privacy Policy then we will post the new Privacy Policy on our App and Website. Any new Privacy Policy will apply to all PHI that we maintain, including PHI that was created prior to the change.