Mental Health
Skip the waiting room and have a video chat with a Therapist or Counselor today.
We also provide prescription refills and sick notes.
You may also click on a condition below:
Condition not Listed?
Once you have filled out a Condition Questionnaire, you can video chat with a doctor within 1 hour. Please fill out our Contact Us to let us know the service that you are looking for or complete the screening questionnaire for Other Conditions. *Please be aware that we can not prescribe controlled substances*
Video Call with a Certified Therapist or Counelor
For emotional and mental health, you can schedule a video chat with a Therapist or Counselor usually in as soon as 30 minutes.
Meet Our Therapists
Tracy Crowell, LMHC (LICENSED MENTAL HEALTH COUNSELOR)
Tracy Crowell is a licensed Mental Health Counselor, a Nationally Certified Counselor, and a Doctoral candidate in Psychology specializing in cognition and instruction from Grand Canyon University. She received her Master’s degree from Chaminade of Honolulu in Counseling Psychology with an emphasis in marriage and family therapy. Tracy has experience with private practice work, working with college students, and as a Military Family Life Counselor. She has also worked as a Behavioral Health Specialist for the Windward Department of Education on Oahu and also holds certificates in Equine Psychotherapy.
Tracy works with individuals, families, couples, college students, youth, and children. The focus of her work is on issues such as depression, anxiety, improving communication, behavioral and academic struggles, emotional struggles, trauma, grief, adjustment, social struggles, and life coaching. She uses an integrative and collaborative approach that is specific to each person including cognitive behavioral therapy, solution focused, person centered, existential, and mindfulness among other methods. Tracy is married with 4 children and 8 grandchildren.
Frequently Asked Questions
Who will be helping me?
After you sign up, we will match you to an available therapist or counselor who can help with the issues you are dealing with.
Can Cloudwell Health substitute for traditional face-to-face therapy?
The professionals who work through Cloudwell Health are licensed and credentialed Therapists and Counselors who are certified in Hawaii. It can substitute in nearly all cases.
How long does it take before I can speak with someone?
The process to schedule an appointment is fairly quick, however the available appointment times depends on the day.
How will I communicate with my Psychologist?
Can I be reimbursed by my insurance?
Cloudwell Health does not guarantee any reimbursements. Since we only use licensed medical professionals, you may be able to get reimbursed, but this is a decision by your insurance company. We provide an invoice/receipt of services upon request which can be used to provide to patient’s insurance company for possible reimbursement.
How is my privacy protected?
Many patients prefer to use Cloudwell Health because our services do not show up on medical records.
Your privacy and confidentiality is our primary concern. We have built a state-of-the-art technology, operation, and infrastructure with one thing in mind: protecting your privacy and safeguarding the information you provide. Our privacy and confidentiality standards are by far more advanced than what is required by law or regulations, so you can feel safe and comfortable.
